Refund Policy

Overview

This Refund Policy explains our policies regarding refunds for SmoothQ services. All payments are processed by Paddle.com as our Merchant of Record. Paddle handles all customer service inquiries and refund requests.

Payment Processing

SmoothQ uses Paddle.com as our authorized payment processor and Merchant of Record. When you make a purchase, you are purchasing from Paddle, not directly from SmoothQ. Paddle is responsible for:

• Processing all payments
• Handling refund requests
• Managing customer billing inquiries
• Ensuring compliance with applicable tax laws
• Providing customer support for payment-related issues

Refund Eligibility

General Refund Policy

Refunds are provided at the sole discretion of Paddle and are evaluated on a case-by-case basis. Refunds may be refused if there is evidence of fraud, refund abuse, or other manipulative behavior.

Time Limitations

• All refund requests must be submitted within 60 days of the original purchase date
• Refund requests received after 60 days will not be processed
• Refunds for subscription services are not available for unused portions of billing periods

SaaS Subscription Refunds

• No refunds are provided for unused subscription periods
• You may cancel your subscription at any time to prevent future charges
• Cancellations must be requested at least 48 hours before the end of your current billing period
• Access to SmoothQ services will continue until the end of your current billing period after cancellation

Trial Periods

• If a free trial is offered, you may cancel during the trial period without charge
• Cancellation during the trial period must be completed before the trial expires to avoid charges

Consumer Rights

Digital Content Rights

Your right as a consumer to cancel your order does not apply to digital content (such as SmoothQ software access) that you have started to download, stream, or otherwise use.

Faulty or Non-Conforming Services

Consumer rights regarding services that are not as described, faulty, or not fit for purpose remain unaffected by this policy.

Sales Tax Refunds

If you've been charged sales tax and are registered for sales tax in the country of purchase, you may be entitled to a sales tax refund if permitted by applicable laws. You must contact Paddle within 60 days of purchase to request a sales tax refund.

How to Request a Refund

Contact Paddle Customer Service

Since Paddle is our Merchant of Record, all refund requests must be submitted directly to Paddle:

1. Email: Submit your request through Paddle's customer service
2. Include: Your transaction ID, purchase date, and reason for the refund request
3. Response Time: Paddle will review and respond to your request within their standard timeframe

Required Information

When requesting a refund, please provide:

• Transaction/Receipt number
• Email address used for purchase
• Date of purchase
• Reason for refund request
• Any relevant details about service issues

Prohibited Refund Requests

Refunds will be denied for:

• Requests submitted after the 60-day limit
• Evidence of fraudulent activity
• Attempts at refund abuse
• Manipulative behavior to obtain unauthorized refunds
• Subscription services after the service period has been used

Dispute Resolution

If you disagree with a refund decision:

1. Contact Paddle's customer service for reconsideration
2. Provide additional documentation if available
3. Follow Paddle's dispute resolution process
4. Final decisions rest with Paddle as the Merchant of Record

Contact Information

For Refund Requests

For SmoothQ Service Issues

Policy Updates

This Refund Policy may be updated periodically. Material changes will be communicated via email to active subscribers. Continued use of SmoothQ services after policy updates constitutes acceptance of the revised terms.

Governing Law

This policy is governed by the laws applicable to Paddle's merchant services and the jurisdiction where Paddle operates as Merchant of Record.